Company Description – Headquartered in Toronto, Ontario, CT Bakery is a leading global provider of handcrafted, artisanal donuts, specializing in fully finished thaw-and-serve products in a wide range of sizes and flavours. Operations include a 24,400 sq. ft. production plant and 2,600 sq. ft. freezer in Etobicoke, a 50,000 sq. ft. plant in Mississauga, and a 1,200 sq. ft. freezer in Burlington. The company produces 500,000 to 1 million donuts daily, distributing to 50–60 retailers across Canada, including Metro, No Frills, Sobeys, McDonald’s, and Walmart, while exporting to the United States and Mexico through local brokers and distributors. 

Project Description – Despite rapid growth over the past eight years, CT Bakery’s administrative processes remained largely manual, with disconnected systems that hindered efficiency, data accuracy, and regulatory compliance. Quality inspection data was slow to centralize, making it difficult to analyze and act upon. Demand forecasting was inaccurate, resulting in overstocking of raw materials and inefficient warehouse use. Moreover, there was no HR software, ERP, project management, or CRM platform. With DCC’s support, CT Bakery implemented a new ERP system that automates production orders, production planning, and inventory management, including a Warehouse Management System (WMS) for full inventory traceability. 

Project Impact & Potential Outcomes – As a direct result of DCC’s support, The ERP and WMS integration has reduced expired product waste by 80%, saving $200,000 annually, and cut client penalty fees by 25%, saving $20,000 per year. Warehouse operations shifted from three shifts to two, reducing labour costs by $200,000 annually. Additional measurable gains include: 

• 20–30% improvement in production cycles – $200,000/year savings 

• 10–15% improvement in waste management – $300,000/year savings 

• 10–20% reduction in labour costs – $1,000,000/year savings 

• 15–20% efficiency savings – $250,000/year 

These improvements have increased year-over-year growth from 5% to 10%. The company signed four new Canadian clients and secured a major contract with Walmart US valued at $8 million. An initial pilot project with Walmart has already generated $3.7 million in additional revenue. The Walmart contract is projected to boost supply chain purchases by 25% in 2025, with a 21% increase already recorded in Q1. 

A new production line planned for Q4 2025 will create 5–10 new jobs. Executives now have real-time access to KPIs and complete inventory traceability across all warehouses and production volumes through custom ERP dashboards. Comprehensive training ensured smooth adoption across all departments, optimizing cash flow by 20%, improving product quality, expanding capacity, and enhancing both client and employee satisfaction.