Archives: DCC Success Stories

Company Description – Ginkgo Sustainability Inc. is a leading provider of installation, maintenance, and consulting services for green assets including landscapes, green roofs, green walls, and low-impact development solutions across 300+ sites in Ontario. Key clients operate in the roofing contractor, general contractor, and property management sectors. 

While Ginkgo’s core services are fully commercialized, its latest offering, SoiLiNQ™, an innovative IoT product, is yet to generate revenue. SoiLiNQ monitors green asset health, transmits data to the Cloud, analyzes trends, and alerts stakeholders to critical changes, automating corrective actions when necessary. This technology expands Ginkgo’s expertise beyond green roofs and walls into agricultural applications and broader computing and civil engineering fields. 

Project Description – To commercialize SoiLiNQ and scale its business functions, Ginkgo assessed its digital readiness and identified key gaps through a Digital Modernization Adoption Plan (DMAP). The report highlighted the need for an integrated system to connect finance, accounting, inventory management, logistics, sales, customer service, and hardware infrastructure. Currently, these functions operate in silos, leading to inefficiencies due to manual processes, departmental disconnects, and inadequate infrastructure. 

With DCC’s support, Ginkgo was able to select an ERP solution provider tailored to SoiLiNQ’s needs. Without this system, the product could not operate effectively due to critical infrastructure gaps. Developing the solution in-house would have delayed the product launch by several quarters and diverted funds from essential operational areas, such as wages. 

Project Impact & Expected Outcomes – As a result of DCC’s support, Ginkgo has retained five jobs and expects to create 2–3 new positions within 12–18 months. Funding from the Technology Demonstration Program (TDP) enabled the company to purchase and test essential hardware, successfully integrating the ERP with SoiLiNQ. This has significantly increased confidence in the product and accelerated its time to market. Additionally, TDP funding allowed Ginkgo to collaborate with an integration partner possessing the technical expertise to optimize its existing software. This partnership has streamlined operations, reduced complexity, minimized errors, and enhanced overall productivity, allowing employees to focus on higher-value tasks without being overburdened. 

Company Description – Elmwood Group Limited is a high-end custom cabinetry manufacturer based in St. Catherines, Ontario, with over 50 years of experience focusing on craftsmanship and attention to detail. Each project receives dedicated care, with an agile manufacturing process that respects original designs while offering complete flexibility. Elmwood Group serves both U.S. and Canadian markets, reaching as far as Florida.  

Project Description – Through the Digital Modernization Adoption Plan (DMAP), Elmwood identified inefficiencies caused by manual processes and the absence of integrated digital systems. Production scheduling for CNC machines, case clamping equipment, and assembly lines is done manually, leading to frequent errors, delays, and lost productivity. The lack of automation limits production flow optimization and data sharing between departments, while reliance on paper-based production controls further compounds inefficiencies. 

The project aims to fully digitize and automate the workflow from customer order to shipping, enabling confirmed orders to be sent directly to automated equipment for manufacturing. With DCC’s support, Elmwood is developing an integrated Product Configurator, ERP, and CRM platform. This will allow clients to design cabinets with real-time 3D renderings, replacing the outdated catalogue-based approach. Successful implementation is expected to increase production and revenue by 20–25% annually and align the company with Industry 4.0 standards. This initiative forms part of Elmwood’s larger $10M digital transformation project.  

Project Impact & Potential Outcomes – DCC’s support has been instrumental in accelerating Elmwood’s digital transformation. With this backing, the Product Configurator Software (PCS) has reached 20% completion, achieving a critical milestone with the successful development of its core algorithm. AI and ML components are now in active development, laying the foundation for advanced automation and intelligent design capabilities. 

The PCS-to-CAM integration is 15% complete, supported by the acquisition of a test CNC machine to refine and validate the process. PCS-to-CRM integration is 35% complete, while the CRM itself has reached 75% completion, with its integration algorithm fully programmed and ready for final linking once PCS development concludes. This early success, driven by DCC’s involvement, has built investor confidence and directly resulted in $500K in follow-up funding from the founder.  

Company Description – DESCH Canada Ltd. is an industrial manufacturing company known for its commitment to delivering high-quality products and complete system solutions along the entire drive train. DESCH Canada Ltd. has established itself as a trusted name in various industries such as construction, press manufacturing, oil, and gas and most recently the renewable energy industry. The company designs, manufactures and supports products such as industrial gearboxes, power take off clutches, and clutch brake combinations. To complement its product line, DESCH Canada Ltd. offers 24/7 customer support, repair, and service capabilities 

Project Description – Through the Digital Modernization Adoption Plan (DMAP), DESCH Canada Ltd. identified digital gaps in its existing IT infrastructure and security systems. DESCH uses a wide variety of applications in its business that allow for inter-corporate communications, customer interfacing, product development, and day-to-day operations. The company is currently challenged with security concerns and issues in document control in these applications leading to inefficiencies and operational downtimes. With DCC’s support, DESCH is upgrading its IT infrastructure and security systems by partnering with an IT service provider. In an increasingly digitalized business landscape, ensuring enhanced process optimization and protection is paramount for maintaining a competitive edge and fostering customer trust. Through this strategic initiative, the company aims to build a resilient foundation for sustained growth, risk mitigation and innovation in the rapidly evolving digital landscape. 

Project Impact & Potential Outcomes – As a result of DCC’s support, DESCH has already significantly strengthened its cybersecurity, successfully safeguarded operations, intellectual property, and customer trust, while achieving a 7.15% increase in revenue with the acquisition of 47 new clients in Canada and internationally. The company is now able to protect $81 million in annual revenue from a key oil and gas client, which represents 90% of its current sales.  
 
It is also worth noting that the increase in sales has had a positive impact on DESCH’s Ontario-based vendors, helping strengthen their businesses. While the company initially forecasted $2.5 million in sales revenue to local suppliers, its contribution to the regional economy has exceeded expectations, now reaching $6.8 million. Building on this success, DESCH Canada is now exploring expansion opportunities, originally valued at $3 million. The company has since revised this projection to $10 million over 5 years, which will include an additional 15,000 square feet of space, the creation of approximately 20 new jobs, and the acquisition of new machinery to serve both emerging and established markets.  

Company Description – Dairy Fountain Inc., based in Mississauga, Ontario, began its journey in 2009 as a dairy wholesaler, operating primarily under private label agreements with other dairy processors. In 2018, the company marked a significant shift in its business model by acquiring a dairy processing plant with modern equipment, transitioning from a wholesaler to a producer. Over the years, Dairy Fountain has formed a strong bond with Ontario farmers, sourcing approximately 360,000 liters of milk per month, supporting mutual growth.  

Since 2019, Dairy Fountain has scaled rapidly, growing annual revenue from $1M to $14.7M (50%+ YoY) and expanding its team from 2 to 45+ employees. Its products are distributed nationwide through retailers, restaurants, wholesalers, and distributors, including Costco. A key differentiator is its expertise in cultured dairy products like Ayran, with its Elegant Ayran drinks widely available in ethnic stores and restaurants across Ontario. Dairy Fountain is Safe Quality Foods (SQF) certified and maintains a strong relationship with the Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA), leveraging programs like Agri-Assurance to uphold quality standards. 

Project Description – Through a Digital Modernization Adoption Plan (DMAP), Dairy Fountain identified critical digital gaps in quality control, batch management, record-keeping, inventory tracking, reporting, infrastructure, and cybersecurity, all stemming from outdated technology and manual processes. With DCC’s support, Dairy Fountain is implementing an ERP solution to automate and integrate these functions, streamlining operations and improving real-time data analytics for compliance and growth.  

Project Impact & Expected Outcomes – As a result of DCC’s support, Dairy Fountain has significantly improved its operational efficiency, retaining and creating 9 jobs. By replacing its manual processes with real-time data access and automated reporting, the company projects a 40% reduction in operational costs, enhanced customer satisfaction through more accurate and timely service, and increased employee productivity by automating time-consuming tasks.  

While the full benefits of the digital modernization are to be realized, Dairy Fountain is currently in the process of acquiring Gay Lea Foods’ Hewitt’s Dairy which has a larger production capacity. The newly implemented ERP solution will allow the company to easily integrate and operationalize the processes digitally, ensuring a smooth acquisition and continued growth.  

Company Description – Headquartered in Toronto, Ontario, CT Bakery is a leading global provider of handcrafted, artisanal donuts, specializing in fully finished thaw-and-serve products in a wide range of sizes and flavours. Operations include a 24,400 sq. ft. production plant and 2,600 sq. ft. freezer in Etobicoke, a 50,000 sq. ft. plant in Mississauga, and a 1,200 sq. ft. freezer in Burlington. The company produces 500,000 to 1 million donuts daily, distributing to 50–60 retailers across Canada, including Metro, No Frills, Sobeys, McDonald’s, and Walmart, while exporting to the United States and Mexico through local brokers and distributors. 

Project Description – Despite rapid growth over the past eight years, CT Bakery’s administrative processes remained largely manual, with disconnected systems that hindered efficiency, data accuracy, and regulatory compliance. Quality inspection data was slow to centralize, making it difficult to analyze and act upon. Demand forecasting was inaccurate, resulting in overstocking of raw materials and inefficient warehouse use. Moreover, there was no HR software, ERP, project management, or CRM platform. With DCC’s support, CT Bakery implemented a new ERP system that automates production orders, production planning, and inventory management, including a Warehouse Management System (WMS) for full inventory traceability. 

Project Impact & Potential Outcomes – As a direct result of DCC’s support, The ERP and WMS integration has reduced expired product waste by 80%, saving $200,000 annually, and cut client penalty fees by 25%, saving $20,000 per year. Warehouse operations shifted from three shifts to two, reducing labour costs by $200,000 annually. Additional measurable gains include: 

• 20–30% improvement in production cycles – $200,000/year savings 

• 10–15% improvement in waste management – $300,000/year savings 

• 10–20% reduction in labour costs – $1,000,000/year savings 

• 15–20% efficiency savings – $250,000/year 

These improvements have increased year-over-year growth from 5% to 10%. The company signed four new Canadian clients and secured a major contract with Walmart US valued at $8 million. An initial pilot project with Walmart has already generated $3.7 million in additional revenue. The Walmart contract is projected to boost supply chain purchases by 25% in 2025, with a 21% increase already recorded in Q1. 

A new production line planned for Q4 2025 will create 5–10 new jobs. Executives now have real-time access to KPIs and complete inventory traceability across all warehouses and production volumes through custom ERP dashboards. Comprehensive training ensured smooth adoption across all departments, optimizing cash flow by 20%, improving product quality, expanding capacity, and enhancing both client and employee satisfaction. 

Company Description – Crystal Fountains is a global leader in architectural water feature design and implementation. Since 1967, its international portfolio has included the Palace of Versailles (Paris), Crown Fountain (Chicago), Dubai Creek Harbour, Emirates Palace Hotel, 1967 and 2015 World Expos, plus numerous theme parks, museums, cruise ships, and other projects. Collaborating with architects and property owners, Crystal specializes in complex projects, offering design, consulting, and water physics simulation. Renowned for quality, customer service, and expertise in water dynamics, Crystal excels in turning artistic visions into functional, high-performance installations while minimizing post-commissioning redesign risks. 

Project Description– Crystal Fountains relies on its proprietary modeling software, WATERlab, to automate fountain commissioning, control, and diagnostics, key components of its operational infrastructure. However, the software’s complexity makes ongoing maintenance challenging. Through the Digital Modernization and Adoption Plan (DMAP), Crystal identified critical enhancements to its digital infrastructure to modernize its command-and-control system, unlocking new technical and artistic capabilities while strengthening its industry leadership. 

With DCC’s support, Crystal Fountains will transition from its proprietary control system to a commercially available solution, Pharos Controls, offering greater flexibility and advanced functionalities. By replacing its in-house system, Crystal will free up internal development resources for higher ROI initiatives, improving commissioning efficiency and expanding sales potential. Additionally, migrating its fountain visualization technology to Unreal Engine will enhance integration with Pharos systems while reducing maintenance and development efforts. 

Project Impact & Potential Outcomes – As a result of DCC’s support, Crystal Fountains has already secured 11 new customers in Canada and internationally, generating $150K in incremental sales in Canada and $500K internationally. The company has also created and retained five jobs. 

Through the Technology Demonstration Program (TDP), Crystal’s staff received training on Pharos software, leading to unexpected benefits from the migration away from the company’s proprietary system. This transition not only expanded staff expertise but also prompted a reassessment of internal workflows. As a result, Crystal optimized its processes, enhancing flexibility, reducing commissioning time, and improving both cost efficiency and customer satisfaction. 

Company Description – Colt Canada, based in Kitchener, Ontario, specializes in the machining and assembly of small arms, including pistols and rifles. For 45 years, Colt has supplied military and law enforcement customers in Canada and around the world. As the Canadian Small Arms Centre of Excellence, Colt Canada serves as the exclusive supplier to the Canadian Military. 

Project Description – Through the Digital Modernization Adoption Plan (DMAP), Colt Canada identified two primary digital priorities: Enterprise Resource Planning (ERP) optimization and Machine Data Collection (MDC) software implementation. While the existing ERP infrastructure was in place, knowledge on how to fully optimize it was fragmented. Additionally, production output tracking relied on manual operator tickets, often resulting in misinterpretations and inaccuracies.  

With DCC’s support, Colt upgraded its ERP system to incorporate modern integrations and invested in MDC software, enabling real-time monitoring and rapid response to equipment failures or process deviations, minimizing downtime and maintaining productivity. 

Project Impact & Potential Outcomes – As a result of DCC’s support, Colt closed critical process and data gaps, achieving an additional $100 million in international sales. The project created 22 new jobs and retained 8 positions. The upgraded ERP now allows for more comprehensive data transactions, and real-time reporting provides day-to-day production insights to drive efficiencies. These improvements are enabling Colt to focus on scaling production from the current 15,000 units annually to a target of 40,000 units per year. 

Company Description – Carver Cabinetry is a family-run business spanning five decades built on providing quality craftsmanship and customer satisfaction. Carver’s 10,000 square foot facility is equipped with cutting-edge technology tailored for the cabinet industry. The company is proactively advancing its operations through various digital enhancements aimed at boosting productivity and profitability.  

Project Description – Carver Cabinetry’s digital readiness was previously on the lower end of the scale. Through the completion of a Digitalization Modernization Adoption Plan (DMAP), the company identified the necessity of digitizing its internal processes to overcome manual system limitations. With the support of DCC, Carver Cabinetry has implemented essential upgrades such as digital information-sharing, computer-aided manufacturing (CAD/CAM software), and cloud computing. Key to this digital transformation has been the development of streamlined processes across all departments, complemented by comprehensive and timely training. The adoption of digital engineered drawings has replaced traditional paper drawings, enabling real-time changes, minimizing human error, and reducing rework.  

Project Impact & Potential Outcomes – As a result of DCC’s support, Carver Cabinetry has already created two new jobs and realized significant economic gains through its adoption of digital technologies, securing 40 new customers and increasing sales by $1.6M. The transition to a paperless, cloud-based manufacturing facility has streamlined operations, reducing miscommunication and delays, improving overall efficiency. This shift has also enhanced workforce skills, preparing employees for a digitally advanced manufacturing environment, while enabling the company to achieve its sustainability goals by eliminating future paper use. 

Carver Cabinetry expects a 50% increase in sales in 2025, amounting to approximately $2.26M annually. This growth is supported by a 50% boost in production capacity, increasing weekly output from 100 cabinets to 150 cabinets. Following the successful implementation of the Technology Demonstration Program (TDP), the company is set to hire up to 18 additional employees and expand its facility with the addition of a new building to support scaling operations. 

Company Description – Capsule Factory Nutraceuticals is a leading contract manufacturer in the Canadian nutraceutical industry, offering custom formulations, single-ingredient products, and Private Label stock formulas for sports nutrition and natural health products. For over 15 years, Capsule Factory has been the trusted manufacturer for numerous North American and global brands, specializing in capsules, tablets, soft gels, powder supplements, and liquid and bottling solutions. Licensed by Health Canada, all products are manufactured on-site in a world-class, 95,000 sq. ft. facility, where both raw ingredients and finished goods undergo rigorous testing to meet the highest quality standards. 

Project Description – Over the past three years, Capsule Factory has achieved strong sales growth and clear potential for continued expansion. However, this progress was hindered by an outdated, custom-built MRP system that lacked integration with ERP and accounting platforms. As a result, the company was unable to add production shifts and relied heavily on two full-time data entry associates to manage core operations. 

With DCC’s support, Capsule Factory implemented a modern ERP system to automate demand planning, scheduling, and production tracking. This reduced manual workload, mitigated operational risk, and enabled real-time visibility into key metrics and performance indicators, making it easier to meet growing market demand. 

Project Impact & Potential Outcomes – As a result of DCC’s support, Capsule Factory has increased production efficiency by 30% and expanded its full-time workforce from 65 to 75 through the implementation of a new ERP system. Production throughput has improved by 10% due to automation, enabling management to upskill two employees into more advanced roles. Product line optimization has reduced downtime by 5–12%, and lot error rates within the traceability system have decreased by 10%. 

Over the next two quarters, the company anticipates a 30–50% reduction in paper consumable usage with the elimination of paper-based reporting. As the full benefits of modernization are realized, annual sales are projected to grow by 10% this year, directly attributable to the Technology Demonstration Program (TDP).

Company Description – Cantec Systems is a privately held, employee-owned Canadian company supplying energy storage products, including batteries and battery chargers. Established in 1975, the company generates approximately $4 million in annual revenue and employs six full-time staff. Its major markets include government, defense, and industrial automation. Key customers include the Canadian Department of National Defence, General Dynamics Land Systems, Toyota Motor Manufacturing Canada, Creform Corporation, and Invio Automation. 

Project Description – Through the Digital Modernization Adoption Plan (DMAP), Cantec Systems identified two primary digital focus areas: ERP implementation and cybersecurity improvements. Existing digital systems were fragmented, resulting in significant inefficiencies and limited operational bandwidth. Due to the sensitive nature of its business and clientele, gaps were also found in safeguarding customer information, risk protocols, and incident management plans. With DCC’s support, Cantec successfully implemented an ERP system, integrating sales, procurement, and inventory functions that were previously siloed and manually managed. 

Project Impact & Potential Outcomes – As a result of DCC’s support, Cantec Systems has recognized the value of integrating sales, purchasing, inventory, and accounting through a comprehensive ERP system. The company now operates more efficiently, has reduced errors, and can accurately forecast budgets using readily available reports, enabling more precise decision-making.