Company Description – Serving travellers and the local community near Dryden, Ontario since 1957, Twin Towers is a year-round hospitality and retail destination along the Trans-Canada Highway. Under current ownership since 2003, the business operates four integrated service areas: a full-service diner, gift shop featuring local products, bait and tackle sales supporting regional fishing tourism, and a campground. As a key roadside stop, Twin Towers plays an important role in supporting tourism activity and providing essential services to visitors and residents.

Project Description – As operations expanded across multiple business units, Twin Towers’ aging technology infrastructure became a significant operational challenge. The business relied on a 22-year-old cash register and manual processes that limited sales reporting, inventory tracking, and visibility across its diverse operations. These limitations slowed transactions, reduced efficiency, and made it difficult to make informed purchasing and operational decisions.

Through the Retail Modernization Project Grant, Twin Towers implemented an integrated cloud-based point of sale (POS) system with dedicated terminals, mobile payment capabilities, centralized inventory management, and improved back-office reporting. The new system enables faster transactions, real-time inventory tracking, and better visibility into sales, labour and product performance across all four business units. Mobile POS capabilities also allow staff to process transactions in areas such as the campground and bait shop, improving customer service and capturing sales opportunities.

Project Impact – The modernization has strengthened operational efficiency, reduced manual processes, and improved the customer experience during peak travel periods. The project also supported staff engagement and digital adoption, with employees actively contributing feedback during implementation and helping shape workflows that best support daily operations. By replacing outdated systems with a scalable digital foundation, Twin Towers is better positioned to continue serving travelers, supporting local tourism, and sustaining its role as a longstanding community business in rural Ontario.